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 | 1. MOE911 BASIC / Introductions Instructions on how to use and access training on your mobile device. *** PLEASE CHECK WITH YOUR AGENCY POLICY ON USING PERSONAL PHONES FOR WORK RELATED BUSINESS*** | ||||
 | Leadership Skills Today’s world is complex. Rapid technological advances mean the world is always changing. That leads to businesses also being in a constant state of change so they can keep up. It’s not enough to be a leader anymore. Now, it’s important to... | ||||
 | Leadership Skills Leadership isn’t about being in a position of authority. It’s about how well you can influence other people and mobilize them for your cause. Anyone can be a leader. Adaptive leaders encourage leadership among their employees so everyone can... | ||||
 | Leadership Skills People often resist change because they don’t see any problems with the way their organization works and don’t feel responsible for its success or failure. Different groups of people have different values, loyalties, and ways of interpreting... | ||||
 | Leadership Skills Adaptive leaders encourage experimentation, reflection, and self-correction. Even if an experiment fails, something valuable can be learned from it. That’s why it’s important for everyone to have the opportunity to reflect on an... | ||||
 | Communications Do you ever get information overload? When your brain has to deal with too much information, making decisions about something becomes impossible. It happens to everyone, because we’re constantly bombarded with information. And often, much of... | ||||
 | Communications Picture the scene: the phone is ringing nonstop, your boss has moved an important deadline, and you can’t figure out why your keyboard has stopped working. You turn on the lamp for a better look, but the light bulb has blown and, to top it all,... | ||||
 | Communications Matching your body language with the words you’re saying is important. You can completely undermine any message if your body language doesn’t match up. Try folding your arms, frowning, and shaking your head. Now say, “Yes, I’d love to.”... | ||||
 | Communications We all know when someone isn’t telling us something. Maybe they avoid eye contact. Maybe they’ve made themselves seem smaller, or moved away from us. No matter what they’re saying, their body is giving you a very clear signal.
You... | ||||
 | Communications Think back to a time when someone shouted an instruction at you. Do you remember how it made you feel? If you were at a football field, maybe it was appropriate for them to shout at you, but what if they shouted at you in a quiet office? ... |
